A 73-year-old grandma’s brilliant reaction to the deliberately rude staff at Greater Manchester concept restaurant Karen’s Diner has gone viral.
The interactive dining experience opened in Prestwich earlier this year with the promise of ‘top scran’ but ‘s**** service’. One customer who did not get the memo was Barbara from Blackburn, Lancashire, who visited the restaurant with her daughter Jo Billington-Game on Sunday afternoon (October 16).
In a TikTok video, which has been viewed more than 14 million times, Barbara is visibly gobsmacked when the restaurant host greets her by saying: “What d’you want grandma”. After turning to her family, she quickly responds: “I’d like you to speak nicely”.
The member of staff then snaps back: “Well you’re in the wrong f***ing place for that, I’m afraid,” while Jo laughs behind the camera. An incredulous Barbara then asks: “Bloody hell, who booked this?”.
A few moments later, the employee comments: “Grandma if you cry, do it in the toilets because no one gives a s***,” before throwing the menus at Barbara’s feet.
More than 17,000 comments have been left on the video since it was posted on Sunday. BFrontier commented: “Grandma was beyond shook poor thing!” Paul Ward wrote: “Best one yet, hope she enjoyed it,” to which Barbara’s daughter Jo replied: “She absolutely loved it”.
Jo told the Manchester Evening News that she booked the table three weeks ago but kept the concept of the restaurant a secret from her mum. “It’s been a crazy 24 hours,” she said.
“Mum’s absolutely flabbergasted but she’s pleased with all the nice comments. In the main, everyone has been lovely.”
Jo said that Barbara eventually started having fun and that members of staff had to keep going to the back to laugh. “We just had so much fun and they were so good with her,” she added.
“She doesn’t really like people who are quite abrupt but she was getting involved as well and she loved it. She has such a great sense of humour.”
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