Ryanair has once again tore into a passenger who took to social media to complain about the lack of a window seat on his flight.
Meteorologist Mark Bowe was on the receiving end of the budget airline’s witty remark. The traveller was upset to find that his ‘window seat’ had no window at all as he jetted off to his honeymoon in Ibiza, the Daily Star reports.
Spirits were no doubt high after Mark tied the knot, but he couldn’t help but take a dig at the Irish airline on Twitter, writing that he was ‘hitting home runs with flights for my wedding’, wanting to know ‘#wheresmywindow’ and writing ‘cheers @ryanair’.
As is now customary with Ryanair’s social media team, they took the opportunity to make a mockery of the old saying ‘the customer is always right’, and instead quoted Mark’s tweet, saying: “She’s regretting marrying someone who can’t read the fine print.”
The admin then reminded Mark that there is such a thing as “random seat allocation”, and then added another withering blow when someone wrote ‘Ryanair admin your days are numbered’.
The response was: “Like this marriage”.
In the company’s Twitter bio it now says ‘we sell seats, not windows’. Someone brought this to Mark’s attention telling him “they have absolutely done you in their bio”.
Ryanair has been criticised for cherry picking social media issues to respond to for cheap laughs, while ignoring those that have genuine grievances with the company like waiting months for refunds.
Despite the cocky tone on Twitter, Ryanair is rated a measly 1.4 out of 5 stars on Trustpilot, with 84% of 16,658 customers who rated choosing one star.
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